Job Description
Team Lead, Service Delivery
Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working On-Site in Bogotá, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Colombia says it all!
What You’ll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and...