Team Lead - Lob Español
Job Description
**Customer Service/Support**
**Location**
- Santiago de Querétaro, Mexico***
Job Title:
Team Lead - LOB Español
**Job Description**:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates.
This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
** Essential Functions/Core Responsibilities**:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets ...