Team Lead

Job Number: 55279The City of Edmonton is looking for a dynamic and experienced leader to fill the role of 311 Team Lead within the Corporate Services Department. As a 311 Team Lead, you will be responsible for coaching and developing a team of up to 20 service agents, ensuring consistent service excellence, and driving continuous improvement within the 311 contact center.The Team Lead plays a crucial role in supporting and empowering the 311 & Customer Access Agent team, the central hub for resident interaction with the City of Edmonton. This position demands a broad understanding of all City business areas to effectively guide and mentor agents in delivering exceptional customer service. The successful candidate will have a strong leadership background, excellent communication skills, and a passion for fostering a positive and productive work environment. If you are a results-oriented individual with a proven track record of success in leading, inspiring and motivating teams, we encou...