TerraPay

Team Lead - Customer Success Management

📍 Location
Bogotá, Bogota
⏰ Job Type
Full-time
📅 Posted
June 08, 2026
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Job Description

Description:

Role Overview:

This role is accountable for end‑to‑end B2B partner onboarding through BAU, ongoing account management, and full ownership of complex projects and programs through closure. The position operates in a global, matrixed environment and requires strong leadership, stakeholder management, and execution capabilities within the payments, forex, or international money transfer ecosystem.

How you will create impact:

Responsibilities:

1. End‑to‑End Partner Onboarding to BAU

  • Own and drive end‑to‑end onboarding of B2B partners, from initiation and due diligence through go‑live and stabilization into BAU operations.
  • Coordinate onboarding activities across technology, operations, compliance, legal, finance, and risk teams to ensure timely and compliant delivery.
  • Ensure onboarding aligns with commercial agreements, regulato...

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