Team Lead - Bpo - Call Center

We are seeking a highly motivated and organized **Team Lead** to oversee a team of
Records Retrieval Specialists in our legal division.
This role involves managing team
performance, ensuring productivity targets are met, and providing support and
**Key Responsibilities**:
- Supervise, mentor, and coach a team of Records Retrieval Specialists to meet
- and exceed performance goals.
- Monitor daily call volume, team productivity, and adherence to KPIs.
- Develop and implement strategies to improve team efficiency and call success rates.members, communicate targets efficiently and be the main POC between management and entry frontline people stake holders feedback.
- Provide Management with highlights and lowlights regarding their team
- Facilitate clear and open communication between team members and
- Ensure alignment of team goals with organizational objectives
- Provide ongoing training and support to ensure team members are equipped ...