Tax Support Specialist IV

About the Opportunity

Join the Dayforce Tax Customer Support team and play a key role in delivering world‑class tax support for Dayforce, our award‑winning cloud‑based Human Capital Management platform that serves millions of workers globally.

What you’ll get to do

• Provide front‑line payroll tax customer support via case management, phone, and virtual meetings.
• Manage a portfolio of cases, delivering timely updates and ensuring resolution within established service levels.
• Analyze payroll tax filings and related data to identify discrepancies, determine root causes, and implement accurate solutions.
• Use strong analytical and problem‑solving skills to resolve complex tax issues while maintaining high customer satisfaction.
• Collaborate cross‑functionally to address escalated or multi‑layered tax matters.
• Support peak processing periods, including overtime during quarter‑end cycles as needed.
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