SVP, BPO Contact Center Operations

Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across North America. This executive will play a critical role in shaping operational strategy, driving client success, improving organizational performance, and scaling operations for long‑term growth. The ideal leader is highly commercial, operationally disciplined, client‑facing, and experienced in leading large contact center environments with full P&L ownership.

Executive Client Leadership

• Serve as the senior operational leader and strategic partner for key enterprise clients
• Build and maintain executive‑level client relationships focused on long‑term growth and retention
• Lead operational business reviews and performance discussions with stakeholders

Operational Leadership & Performance

• Lead l...