Revolut Ltd
Support Team Lead (Retail)
Job Description
About the role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They are the voice of our customers, working closely with product teams to improve experiences and keep wow‑level service at the heart of Revolut.
We’re looking for an experienced Customer Support Team Lead who understands what it takes to motivate and lead a team. You’ll be developing a solid foundation for our operations and innovating on ways to scale it quickly and effortlessly.
What you’ll be doing- Managing a team of 5–10 FTEs
- Leading the daily performance of employees, ensuring productivity, quality, and adherence to SLA expectations
- Conducting regular 1:1s, team meetings, and performance reviews
- Challenging processes and procedures for continuous improvement
- Raising awareness of unusual trends in performance
- Seeking to go above and bey...