Support & Success Specialist (X2)

This is a 100% remote role contract role.
We are seeking detail-oriented, customer-focused professionals who excel in problem-solving and thrive in a fast-paced environment. If you are passionate about exceptional service, video quality assurance, and collaborative teamwork, this role is for you.
Key Responsibilities
Panelist Support & Ticket Management
Monitor and manage incoming support tickets via HubSpot.
Serve as the primary point of contact for panelists with prompt, professional communication.
Troubleshoot issues, elevate complex cases, and ensure timely resolution.
Document all interactions in HubSpot and identify trends to improve panelist experience.
Video Quality Review & Validation
Review user-submitted video content for clarity, accuracy, and adherence to guidelines.
Flag issues such as poor resolution, incomplete recordings, or misaligned audio/video.
Ensure submissions meet accessibility and research standards before approva...