Support Specialist, Non Technical

The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform. You’ll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment.

How you'll add value:

Support customers via tickets, live chat, and outbound phone

Ask targeted questions to quickly understand and resolve customer issues

Guide customers through Restaurant365 workflows and best practices

Troubleshoot common issues using support tools and knowledge base resources

Escalate complex issues to the appropriate team with clear notes and context

Manage a personal ticket queue while meeting SLA and quality expectations

Participate in live chat rotations

Identify recurr...