Sonova AG
Support IT Analyst
Job Description
Support IT Analyst
São Paulo, Brazil
The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies. This role ensures system stability and operational efficiency by resolving incidents, supporting users, and collaborating with cross-functional teams.
Responsibilities:
- Respond to and resolve technical support tickets related to systems and applications
- Perform troubleshooting, diagnostics, and remote or onsite support when required
- Manage incidents, bugs, and system integration issues
- Support users with system functionalities, configurations, and processes
- Assist with system parameterization and configuration of modules
- Document tickets, procedures, and solutions within ITSM tools such as ServiceNow
- Collaborate with development, infrastructure, and operati...