Ezra AI, Inc.
Support Engineer for Health Tech
Job Description
Join Function Health as a Support Engineer, focusing on reliable web platforms in the healthcare sector. This remote role involves critical debugging and incident management to enhance user experience.
As a Software Engineer in Support, you will tackle real-world issues by collaborating with product, engineering, and operations teams. You'll mitigate production incidents and transform vague challenges into actionable development tasks. Your work will have a direct impact on our AI-driven cancer screening solutions.
Key Responsibilities:
• Investigate and reproduce production issues systematically
• Implement safe code changes and coordinate rollbacks
• Translate technical actions from real-world issues with teams
• Create and update runbooks for troubleshooting
• Improve incident response and operational practices
Requirements:
• Minimum 2 years in production engineering or technical support
• Experience reading and modifying ASP.NET Core / C# code
• Fu...
As a Software Engineer in Support, you will tackle real-world issues by collaborating with product, engineering, and operations teams. You'll mitigate production incidents and transform vague challenges into actionable development tasks. Your work will have a direct impact on our AI-driven cancer screening solutions.
Key Responsibilities:
• Investigate and reproduce production issues systematically
• Implement safe code changes and coordinate rollbacks
• Translate technical actions from real-world issues with teams
• Create and update runbooks for troubleshooting
• Improve incident response and operational practices
Requirements:
• Minimum 2 years in production engineering or technical support
• Experience reading and modifying ASP.NET Core / C# code
• Fu...