Support Engineer 1

Company OverviewBlue Yonder is a leader in AI-driven supply chain and retail solutions, helping organizations optimize planning, logistics, and fulfillment at scale.We deliver cloud‐native platforms and services that enable smarter, more resilient operations across global retail, manufacturing, and logistics networks.Role SummaryThe Support Engineer I is an early‐career, customer‐facing technical role responsible for resolving routine customer issues, triaging incidents, and escalating more complex problems to senior support or engineering teams.This role focuses on delivering excellent customer service, following runbooks and workflows, contributing to knowledgebase content, and learning operational and product fundamentals to grow into higher‐tier support responsibilities.Key ResponsibilitiesTriage incoming support requests and incidents via ticketing system, chat, and phone; acknowledge customers and set clear expectations.Resolve common issues and known errors using runbooks, ch...