Support Associate (Bi-Lingual)

SUMMARY: Provides courteous customer support to various exhibitors in the cinema industry. Strives to retain current customers and develop new business opportunities by extending professional and efficient service and suggesting additional services and products to serve customers’ needs. This is an entry-level position. Needs to be proficient in both English and Spanish. Please provide a resume in English!

DUTIES AND RESPONSIBILITIES:

• Provides timely customer support to movie theatres which will include troubleshooting issues on their websites, apps, CRM tools, and data, along with updating websites/email newsletter campaigns/social media postings
• Builds effective relationships and trust with customers by listening to their needs
• Interfaces with Support Lead to ensure the highest degree of service rendered to clients
• Prepares reports and/or correspondence as needed
• Performs other related duties as assigned...