Job Description
Job Overview
Position: Guest Experience Supervisor (Scarborough Town Centre). Reporting to the Guest Experience Manager/Senior Property Manager. The role involves day‑to‑day operations, guest service, and staff leadership to ensure an exceptional guest experience.
Responsibilities
- Recruit, onboard, and train Guest Experience team members in collaboration with HR.
- Facilitate and assist in staff meetings for the department.
- Communicate in‑centre events, store closures, openings, and relocations in a timely manner.
- Develop scheduling templates, payroll, training, vacation approvals, corporate gift cards, and adapt to operational needs.
- Monitor inventory and expenditures to support budget management.
- Participate in special projects and other duties as needed.
- Assume additional responsibilities as assigned.
- Model exemplary customer service, dedicating 80% of the week to in‑centre mo...