SUPERVISOR, GLOBAL SERVICE DESK

Supervisor, Global Service Desk

Provide first level support on both network outages and network-related projects. You will be accountable for daily network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined SLAs. You will report to the Network Engineering Team.

The FTE for Global Service Desk Supervisor is responsible for overseeing daily Level 1 Service Desk operations, ensuring the effective handling of simple to moderate internal user requests related to technical support via phone and email, while serving as a key escalation and leadership point for the team. This role provides direct supervision, guidance, and operational support to Service Desk Technicians delivering technical assistance for desktop computers, applications, and related technology.

Responsibilities

• Oversee and support the Service Desk team in the resolution of IT-related incide...