Supervisor Customer Service

Job Summary

Reporting to the Manager, the Supervisor Customer Service oversees day‑to‑day operations of Greenwood Champions and assists the Manager in meeting short and long‑term departmental goals including budgetary targets, staffing and labour controls, wagering objectives, and customer service excellence.

Key Responsibilities

• Lead by example and promote WEG’s values and beliefs.
• Maintain a safe, welcoming environment for staff and guests.
• Train and support Hospitality Attendants and Player Service Representatives on all operational aspects.
• Organize and control staffing schedules and payroll using the Kronos system.
• Appraise and monitor staff performance and provide coaching when required.
• Ensure compliance with the Liquor License Act and government regulations, recording any deviations.
• Assist with recruitment and hiring of team members.
• Maintain food and beverage cost management at ...