Supervisor, Customer Delight & Recovery
Job Description
Supervisor, Customer Delight & Recovery
Hybrid, Bogotá, Colombia
Live Operations | In office | Full-time
The Opportunity
In the world of last-mile delivery, things don’t always go as planned. A missed delivery, a damaged package, a late arrival – these moments can break trust with the customers and brands we serve. But we’ve seen that when a problem is resolved with genuine care, speed, and a personal touch, something remarkable happens: customers don’t just forgive, they become advocates.
This role exists to turn everyday interactions and service recoveries into stories people share for years.
The Role
As Supervisor, Customer Delight & Recovery, you’ll be the founding architect of Veho’s surprise-and-delight and customer recovery program, designing the strategy, playbooks, and operational infrastructure from the ground up. You’ll own the full spectrum: from high-empathy escalation resolution to proactive “wow”...