Supervisor, Branch Warehouse (Customer Service)

The Supervisor, Branch Warehouse (Customer Service) is responsible for the safe, accurate, and efficient execution of warehouse and fulfillment operations. This role plays a critical part in delivering a consistent, accurate, and customer-first experience at the branch level.

The Supervisor oversees order processing, customer communication, customer quoting in alignment with national standards, defined authority limits, and established escalation paths. This role owns floor-level execution, inventory accuracy, warehouse labor coordination, and safety compliance.

Serving as a key connector across functions, the Supervisor acts as the primary point of contact for customers and collaborates closely with Sales, Operations, and Warehouse teams to ensure seamless execution.

This role reports to the Sales Operations Manager.

KEY OBJECTIVES AND RESPONSIBILITIES

Fulfillment &...