Job Description
Become a Product Solutions Manager at Suger, the leader in B2B marketplace software solutions. This hybrid role in Downtown Vancouver focuses on resolving customer issues and collaborating closely with tech teams.
As a key member of the Suger team, you'll engage directly with clients to address their technical concerns. Your responsibilities include triaging support requests, developing structured reports for engineering, and ensuring smooth handoffs with Customer Success Managers. This position is essential for driving efficient workflow across products and enhancing customer support documentation.
Key Responsibilities: • Address and resolve customer-reported bugs and issues • Triage incoming requests by assessing impact • Document bug reports and feature requests clearly • Update customers on progress and resolutions • Identify and communicate recurring issue patterns
Requirements: • At least 3 years in customer support or solutions • Exceptional oral and w...
As a key member of the Suger team, you'll engage directly with clients to address their technical concerns. Your responsibilities include triaging support requests, developing structured reports for engineering, and ensuring smooth handoffs with Customer Success Managers. This position is essential for driving efficient workflow across products and enhancing customer support documentation.
Key Responsibilities: • Address and resolve customer-reported bugs and issues • Triage incoming requests by assessing impact • Document bug reports and feature requests clearly • Update customers on progress and resolutions • Identify and communicate recurring issue patterns
Requirements: • At least 3 years in customer support or solutions • Exceptional oral and w...