Subdirector De Experiencia Al Cliente - Hipotecario (Xico)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities

• Manage, supervise and coordinate day-to-day operational activities in the unit.
• Act as stakeholder manager of vendors and other stakeholders.
• Ensure and monitor timely expense reimbursement and vendor invoice payments based on Service Level Agreements.
• Ensure the accuracy and completeness of the services.
• Establish consistent and standardized operational processes.
• Provide assistance for all processes within the unit and assume primary responsibility.
• Assist Business Unit (BU) Head in accommodating requests related to the BU, including providing requested data from the Regional office, auditors, and other parties.
• Assist BU Head in identifying risk and opportunities related to BU activities, and to other Citi processes in general.
• Complet...