Bombardier
Strategic Director at Bombardier
Job Description
Elevate the customer journey in aerospace as a Strategic Director at Bombardier, overseeing impactful projects and governance. Lead a customer experience team to enhance service excellence.
This key role involves leading Bombardier's Customer Experience Team to deliver bespoke service for aircraft customers. You will be responsible for executive-level strategic initiatives and working closely with senior decision-makers to strengthen customer relationships and financial outcomes. Leveraging cross-functional engagement is essential to improve aircraft quality and align operational processes effectively.
Key Responsibilities:
• Lead the Customer Experience Team to enhance customer service
• Oversee governance and change management for customer-facing teams
• Drive strategic projects ensuring long-term aircraft platform success
• Collaborate with senior leaders to develop impactful strategies
• Manage customer requirements alignment across functions
Requirements:
This key role involves leading Bombardier's Customer Experience Team to deliver bespoke service for aircraft customers. You will be responsible for executive-level strategic initiatives and working closely with senior decision-makers to strengthen customer relationships and financial outcomes. Leveraging cross-functional engagement is essential to improve aircraft quality and align operational processes effectively.
Key Responsibilities:
• Lead the Customer Experience Team to enhance customer service
• Oversee governance and change management for customer-facing teams
• Drive strategic projects ensuring long-term aircraft platform success
• Collaborate with senior leaders to develop impactful strategies
• Manage customer requirements alignment across functions
Requirements: