Cassels Brock & Blackwell LLP
Strategic Client Feedback Analyst
Job Description
Boost client engagement and growth as a Client Relations Analyst. Use strategic insights from client feedback to drive business development and strengthen client relationships in various sectors.
In this vital role, you will support the firm’s Client Listening Program and work closely with the Client Relationship Partner. Your focus will be on analyzing and synthesizing client data, identifying trends, and collaborating with practice groups to advance client retention initiatives. You will conduct competitive analysis and generate actionable insights to guide decision-making.
Key Responsibilities:
• Collect and synthesize client feedback for strategic insights
• Collaborate on firm-wide client management initiatives
• Develop business intelligence reports from data analysis
• Engage in client interviews with follow-ups and actions
• Identify business opportunities and evaluate client targets
Requirements:
• Minimum of 3 years in client relations or business d...
In this vital role, you will support the firm’s Client Listening Program and work closely with the Client Relationship Partner. Your focus will be on analyzing and synthesizing client data, identifying trends, and collaborating with practice groups to advance client retention initiatives. You will conduct competitive analysis and generate actionable insights to guide decision-making.
Key Responsibilities:
• Collect and synthesize client feedback for strategic insights
• Collaborate on firm-wide client management initiatives
• Develop business intelligence reports from data analysis
• Engage in client interviews with follow-ups and actions
• Identify business opportunities and evaluate client targets
Requirements:
• Minimum of 3 years in client relations or business d...