Strategic Account Manager - Latam

Description

We are seeking a dynamic and customer-focussed individual to join our Latin America Insurance Consulting and Technology (ICT) team as a Strategic Account Manager. In this role, you will be responsible for managing the success and satisfaction of our customers post-sale, upselling and cross selling ICT software, customer retention, and ensuring customers achieve their desired outcomes with our software.

The Role:

• Own customer success for assigned accounts, ensuring customers realize measurable value from ICT software and achieve their intended business outcomes.
• Serve as the primary point of contact for technology customers, building trusted, long‑term relationships with both business and technical stakeholders.
• Guide customers through the onboarding process, providing training, resources, and support to ensure a smooth transition to the software
• Develop and execute strategic technology account plans in cl...