Store Manager (Quebec)

Requisition ID:

Store #: LensCrafters

Position: Full-Time

General

The overall mission of the Store Manager is to be a leader within the LensCrafters organization.

The Store

Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major

Duties & Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyze reporting to create and implement action plans to improve store KPIs, including:
  • NPS – Net Promoter Score
  • % Sales to Plan
  • Customer Count
  • Complete Pair
  • Labor
  • Training Saturation
  • Exam Growth
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Pa...