Staff Escalation Manager

About Trellix Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at

Role Overview

We’re looking for a dedicated, curious problem solver to join our Customer Engagement organization as a Critical Escalation Manager! This is a strategic, high-visibility role that drives the highest level of escalation management for customer issues.

About the role

• Ownership for driving resolution of customer's critical issues.
• Engage and lead cross-functional and geographi...