Sr. Service Delivery Manager

Business Area Description

The Lenovo Workplace Services serves as a Single Point of Contact (SPOC) for End User Managed Services and delivers comprehensive IT support to customers’ end users. Integrated with our customers’ IT functions and processes, Lenovo Workplace Services performs end‑to‑end support, both locally and remotely on behalf of our customers.

Key Objectives Of Position

The Senior Service Delivery Manager is a customer‑facing role that leads and manages the service delivery team and is responsible for the overall delivery performance. He/she ensures that service delivery and service support processes are on track for the consistent delivery of a high level of service in an effective and cost‑efficient manner.

• Maintain and grow positive relationships with customers.
• Identify customer needs and oversee service delivery within the business context.
• Oversee key functions to enable delivery of high‑quality ser...