Sr. Manager Service Delivery (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

A market leader in providing financial solutions to global markets is seeking a highly experienced and self-motivated Sr. Manager Service Delivery  to oversee the delivery of Production Support services for Broadridge’s Corporate Actions product (Astrid).

This role has direct responsibility for managing the Level 2 (L2) Production Support team across North America, while engaging with multiple internal and global teams. The position is heavily client-focused, ensuring service excellence through the delivery and continual improvement of agreed Service Level Agreements (SLAs) across multiple clients.

The successful candidate will act as a liaison between clients and Broadridge’s technology and operations teams, ensuri...