Sr. Manager, Customer Quality (Mexicali)

The primary focus of the Factory Customer Quality Assurance Director is to drive resolution for problems in materials, components and products through systematic and fast methodologies. Lead 8D problem resolution teams for internal and external raised concerns, which includes close interaction with other functions as needed. Serve as the go‑to person on matters of solving problems and providing training on fundamental quality tools and supports improvement efforts. Ensure flawless and on‑time communication to customers and manage escalations.

• Ensure delivery of resolution for identified problems with urgency required.
• Confirm failure description and scope of issue and drive emergency actions.
• Collect, review, and react to data collected within the manufacturing processes; ensure containment actions are timely and drive root cause analysis to identify corrective action plans.
• Lead the p...