Sr. IT Support Analyst

Proven hands-on experience in deploying, configuring, administering, and supporting SailPoint Application.

Solid understanding of user lifecycle management, RBAC policies, enterprise roles, rules, lifecycle events, and provisioning workflows.

Excellent coordination and interpersonal skills, with the ability to collaborate effectively across multiple teams.

Strong oral and written communication skills, with the ability to translate complex technical issues into clear business language.

Strong understanding of ServiceNow and JIRA.

Participate in the team on-call rotation, providing 24x7 support during a one-week rotation as scheduled.

Familiar with vulnerability assessments and experienced in coordinating remediation activities.