Sr. IT Support Analyst
Job Description
Description
:About This Role
We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management. Provide hands-on support with the responsibility for application support, system monitoring, problem escalation, responding to system related user queries and deployment of releases.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:
Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
Promptly schedule pack...