(sr) Field Service Technician (GTA)

Overview

We’re looking for a Field Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As a Field Service Technician, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understands territory parts budget and inventory control
• Must follow the policies and procedures set fo...