Job Description
Responsibilities Reporting into the Vice President GM of IMM function at ADP, the Senior Director IMM ORG enablement will be responsible for the following areas:
Strategy Development – assist in the development of the IMM Strategy for CX, BPI & Digital with AI, in alignment with the broader ADP Canada, US Money Movement organizations and international community
Identify New Opportunities – Lead in the creation, definition & documentation of initiatives that drive measurable improvement in client experience, operational expense reduction and competitive parity / new revenue generation
Review Existing Internal Processes – periodically review processes within the IMM organization for improvement opportunities and map them against other initiatives as part of an ongoing cadence of improvement
Trend & Market Analysis – conduct analysis on market leading practice in technology and delivery / conduct competitive analysis to further the thought leadership in...
Strategy Development – assist in the development of the IMM Strategy for CX, BPI & Digital with AI, in alignment with the broader ADP Canada, US Money Movement organizations and international community
Identify New Opportunities – Lead in the creation, definition & documentation of initiatives that drive measurable improvement in client experience, operational expense reduction and competitive parity / new revenue generation
Review Existing Internal Processes – periodically review processes within the IMM organization for improvement opportunities and map them against other initiatives as part of an ongoing cadence of improvement
Trend & Market Analysis – conduct analysis on market leading practice in technology and delivery / conduct competitive analysis to further the thought leadership in...