Sr Director, Customer Success

Vixxo is hiring a Senior Director of Customer Success. This role can be based in our Scottsdale, AZ, Dallas, TX, Chicago, IL, or Colwich, KS offices, with remote options available for candidates in Atlanta, GA, or Columbus, OH.

The Role

The Sr. Director, Customer Success will lead one of Vixxo’s strategic customer portfolios, owning retention, expansion, and overall customer health across a defined book of business. This role operates as a hybrid player-coach, directly managing key national accounts while developing a team of Customer Success account managers. You’ll sit on the commercial leadership team and will be one of the accountable leaders responsible for driving account retention, trade services expansion, and customer health across a portfolio of approximately 25 multi-site retail, QSR, C-store, and automotive accounts. You’ll partner closely with our Trade Operations and Account Operations teams (who own service delivery) to ensure your customers are w...