Sr. Director, Business Transformation and Customer Experience

Job Summary

Job Title: Sr. Director, Business Transformation and Customer Experience (CX) – Insulet Global Business Services (IGBS)

Department: Global Operations

Position Overview: As the Head of Business Transformation and Customer Experience (CX) for IGBS, you will build and lead solution design, Business Process Management (BPM), and related Continuous Improvement (CI) capability in IGBS and Insulet. You will collect data and report on Insulet business process performance, champion a service quality and CI mindset, and act as the key interface between IGBS and Insulet Global Process Owners (GPOs). You will also define process management standards and tools to be used throughout Insulet, and provide organizational design leadership to catalyze BPM capabilities across Insulet.

Responsibilities

1. Manage new service onboarding, including design and implementation:
   • Work with functional operations leads...