Honeywell
Sr Cust Exp Specialist
Job Description
As a Sr Customer Experience Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index. You will report directly to our Cust Exp Supervisor, and you’ll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.
In this role, you will impact customer satisfaction and loyalty by developing and executing customer experience strategies, working closely with cross-functional teams, and continuously improving customer interactions and touchpoints.
+ Process and promptly respond to e-mail requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers.
+ Use SAP to enter and retrieve customer information, stock status information, status of purchase orders, and make changes on customer purchase orders.
+ Maintain good relationships with other departments to enhance the customer experience....
In this role, you will impact customer satisfaction and loyalty by developing and executing customer experience strategies, working closely with cross-functional teams, and continuously improving customer interactions and touchpoints.
+ Process and promptly respond to e-mail requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers.
+ Use SAP to enter and retrieve customer information, stock status information, status of purchase orders, and make changes on customer purchase orders.
+ Maintain good relationships with other departments to enhance the customer experience....