Sr Cust Exp Specialist

As aSenior Customer Experience Specialisthere at Honeywell, you will serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.You will report directly to ourSr Cust Exp Supervisorand you'll work out of ourSan Luis Potosilocation on aOn-sitework schedule.In this role, you will impact customer satisfaction and operational efficiency by managing complex customer inquiries, coordinating with multiple departments to resolve issues, and driving continuous improvement in customer care processes.ResponsibilitiesAnalyze errors in case of non-fulfillment of performance indicators using specific methods (RCA / Corrective action) and implement action plans to avoid recurrenceTake inbound callsIssue and analyze complex reporting requests as neededAct as project manager to ensure implementation of process improvement projectsEnsure operational activities comply with globally agreed processes and quality standardsManage en...