Amazon Logistica do Brasil
Sr Continuous Improvement, ACES (Amazon Customer Excellence System) BR Ops
Job Description
As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.
Key job responsibilities
- Being the Subject Matter Expert (SME) on all operational processes
- Leading process integration efforts at our Delivery Stations (DS)
- Leading Continuous Improvement initiatives
- Owning and managing change on a granular level
- Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
- Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
- Make sure that we are always delivering the best possible service to our customers!
A day in the life
You will be w...
Key job responsibilities
- Being the Subject Matter Expert (SME) on all operational processes
- Leading process integration efforts at our Delivery Stations (DS)
- Leading Continuous Improvement initiatives
- Owning and managing change on a granular level
- Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
- Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
- Make sure that we are always delivering the best possible service to our customers!
A day in the life
You will be w...