Job Description
Responsibilities
- Work closely with a Solution Architect to deliver successful contact center solutions
- Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
- Provide technical details and solutions for functional User Stories
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Hands‑on development of a Solution Design, leveraging best practices and programming principles
- Lead a development team in distributing tasks and performing code reviews
- Deliver technical end‑user training and documentation
- Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction
Required Skills
- Experience with hands‑on programming (e.g., python, java, c#, .NET, Node.js)
- Experience building integrations across multiple systems, REST APIs ...