Job Description
Spesialis Layanan Pelanggan Garis Depan Platform E-commerce Xiaomi (penanganan case) — perusahaan Fortune Global 500
Job Requirements：
Minimum Diploma
Listening, speaking, reading and writing communication;
Customer reception;
Basic troubleshooting;
Multi-tasking; Data entry;
CRM operation
Professional Background：Customer Service/Call Center/Frontline Service
Work Experience：At least 1 year of customer service/call center experience
Fluent in Indonesian; Basic English reading and writing
Special Qualifications：Shift work available, KPI-oriented, customer service certification preferred
Core Responsibilities ：
1、Handle omni-channel customer complaint interactions;
2、Create and update customer cases;
3、First-level troubleshooting and resolution;
4、Follow up on customer needs;
5、Escalate complex cases according to rules;
6、Ensure accurate case record...