Job Description
Overview
ADP is recruiting an Implementation Specialist to help clients leverage ADP's business solutions so they can focus on growing their organization.
What you’ll do
- Implement ADP solutions for clients in accordance with ADP guidelines and client expectations.
- Own all project aspects: analysis, configuration, validation and problem‑solving.
- Apply industry and product knowledge to optimize system configurations and product upgrades.
- Lead new business conversions to the ADP platform while ensuring high client satisfaction and productivity.
- Provide regular status reports to stakeholders, highlighting critical issues.
- Guarantee client satisfaction and retention by delivering solutions on client‑defined timelines.
- Maintain accuracy of all client setup aspects and exchange routine information with client project teams.
- Support customer service during high‑volume periods.