Specialist, Vendor Performance

HERE’S HOW YOU’LL CONTRIBUTE

• Monitor and manage Law Firms, Collection Agencies, Skip Tracers and/or Process Servers in accordance with the client expectations and guidelines.
• Monitor and manage vendor performance by utilizing a breadth of KPI reporting to identify trending and areas of opportunities for coaching/feedback to vendors for improved performance.
• Manage network communications, including but not limited to, program updates and changes, file escalations.
• Complete vendor performance assessments with feedback presented to the vendor with noted workplans and follow up to ensure our program standards.
• Complete assigned operational tasks and act as ‘back up’ to cover additional tasks, as required, based on client requirements.
• Project participation – act as SME, participate in meetings and complete system testing relevant to our line of business as required.

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