Specialist, Quality Assurance (Customer Service)

Overview

Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.

Our mission of Empowering YOU to be YOU, one outfit at a time is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America. Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.

Job Summary

The Quality Assurance Specialist is responsible for monitoring and improving the quality of customer interactions across GDI’s online customer service channels. This role focuses on evaluating performance, delivering clear and constructive feedback, and providing actionable recommendations that support agent development, customer satisfaction, and operational exc...