Shoppers Drug Mart Specialty Health Network
Specialist, Patient Care-2
Job Description
Overview
Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7
Patient Care Specialist — 12 month Contract (Mississauga Office). Specialty Health Network (SHN) is a division of Shoppers Drug Mart focused on patient support programs.
What You Will Do
- Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
- Conduct welcome calls to gather information, introduce patients to the support program, and obtain patient consent as required
- Inform patients about all program offerings (e.g., case management support, reimbursement support, self-injection training, prescription coordination, ongoing compliance)
- Maintain an expert level of knowledge of the relevant molecules and reimbursement mechanisms in public and private plans within the assigned territory
- Act as a patient advocate, explore funding options, determine coverage details, and maintain documentation to f...