Specialist - IT ETRM System (Lead/Principal)

Lead/Principal Specialist - IT ETRM Systems

The Lead/Principal Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with focus on customer service.

Responsibilities

• Interact daily with end-users, developers, and managers to support and enhance RightAngle.
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours...