Job Description
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In this role, you will:
1. Champion a client-first culture, strengthening relationships and connecting clients to the full capabilities of the Bank.
2. Deliver exceptional service to clients and partners by owning prompt resolution of escalations and complex inquiries.
3. Execute day-to-day Cash Management Client Services activities—including onboarding, service requests, and digital product support—within established SLAs.
4. Prepare and validate documentation and system entries for Corporate and Multinational clients, ensuring accuracy, completeness, and compliance.
5. Ensure full adherence to Bank policies, procedures, audit controls, and regulatory requirements (including Privacy, KYC, and AML/ATF).
6. Lead end-to-end case management for assigned requests, including takeover activities and quality control checks to ensure operational accuracy.
7. Collaborate with internal partners (GTB Treasury Management Officers, B...