Specialist, Account

Job Description
Position Summary:
The Account Manager is the primary interface that is responsible for the development of business relationships with current ALLDATA customers. They will provide post-sales support to current ALLDATA customers, identify, and grow sales opportunities in assigned territories. Product development support, post sales relations, customer retention, sales skills, follow-up, and action planning are key elements of this position.
Job Responsibilities:
* Welcome and setup new customers
* Contact customers to review their business and ensure customer loyalty
* Resolve outstanding customer issues of various complexity in a timely manor
* Renew existing subscriptions and meet their financial targets/Talk Time and other KPIs
* Identify sales opportunities to increase customer profitability and drive company revenue.
* Work with other departments to deli...