Spanish Senior Language Specialist

Job Description

Position Title: Spanish Senior Language Specialist

Department: SLS

Work Location: US (Remote), Costa Rica (Remote)

Position Summary

The Senior Language Specialist (SLS) position is a full time job. The SLS works under the direct supervision of the Director of Quality Assurance. The responsibilities of the position include:

1. Interpreting

The Senior Language Specialist will continue to provide interpretation services to keep abreast of interpreting skills. The percentage of time dedicated to interpretation will be determined by business needs.

2. Providing Interpretation Feedback

The SLS is responsible for the interpretation quality of a team of Interpreters. In that capacity, the position entails service observation and one-on-one coaching for interpreters based on service observation results and customer feedback, i.e., Voice of the Customer (VOC). ...