Job Description
**Summary**:
Job Description Summary:
**About the Role**:
- Job Description
Location: NOCC Mexico #LIHybrid
**Key Responsibilities**:
- Drives process improvement projects within the End to End S2P Process
- Performs quality reviews of the S2P operations and defines quality metrics.
- Partners with the Third-Party service provider and other S2P members to improve the quality of the S2P operations.
- Drives the knowledge management process (within and outside NOCCs) including the development of user manuals, work instructions, knowledge bases, FAQs, sharing best practices within the teams.
- Drives root cause analysis, identifies issue trends and coordinates the improvement and standardization projects to improve S2P process quality.
- Plans, facilitates and/or executes assigned special projects and effectively collaborates with Business Partners both internal and external with adequate follow-ups.
- Ensure compliance with Novartis Acco...