Soporte en Sitio

Overview

The legal entity, Xerox, is a leading information technology and services company that has redefined the workplace experience for more than 100 years. We are currently seeking an Onsite Support Technician to provide direct support to our Santander client in Querétaro.

Lo que harás

• Atender incidentes y solicitudes de usuarios en sitio
• Realizar mantenimiento preventivo y correctivo en equipos Lexmark
• Gestionar tickets e incidentes en sistema (Dynamics 365)
• Preparar reportes en Excel sobre SLAs e incidentes
• Controlar consumibles y solicitud de refacciones

What you will do

• Handle onsite user incidents and service requests
• Perform preventive and corrective maintenance on Lexmark equipment
• Manage tickets and incidents in the system (Dynamics 365)
• Prepare Excel reports on SLAs and incidents
• Control consumables and request spar...